Last Updated: December 2025
At Tocnews, we want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the conditions under which you may return products and request refunds.
You may return most items within 30 days of delivery for a full refund. To be eligible for a return:
Certain items cannot be returned:
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs. Please provide:
To start a return:
Important: Do not ship returns without first obtaining return authorization. Unauthorized returns may not be accepted or refunded.
For standard returns (change of mind, unwanted items), you are responsible for return shipping costs unless the item was damaged or defective.
For damaged or defective items, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for returns lost or damaged in transit.
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.
Refunds will be issued to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear in your account.
Partial refunds may be granted in cases where:
We offer exchanges for defective or damaged items only. If you wish to exchange an item for the same product, please contact customer service. For exchanges involving different items, you must return the original item for a refund and place a new order.
We are not responsible for packages lost or stolen after successful delivery to your provided address. If tracking information shows successful delivery but you did not receive your package:
We will work with you to investigate the issue, but refunds or replacements are issued at our discretion.
You may cancel your order before it ships by contacting us immediately. If your order has not yet been processed, we will cancel it and issue a full refund.
Once an order has shipped, it cannot be cancelled. You must receive the item and follow our return procedures for a refund.
The complete refund process typically takes 2-3 weeks, including:
As a consumer in Germany, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason, in accordance with German consumer protection laws (Widerrufsrecht). This applies to distance contracts under the German Civil Code (BGB).
To exercise this right, you must inform us of your decision to withdraw by a clear statement. You must return the goods within 14 days of notifying us. We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods.
If you have questions about returns or refunds, please contact us:
Tocnews
Rudower Str. 43
17235 Neustrelitz, Germany
Phone: +49 06563 40 90 37
Email: [email protected]
Hours: Monday-Friday, 9:00 AM - 6:00 PM