Corporate Information

Legal and Business Information

Company Details

Company Name: Tocnews

Legal Form: Online Bookstore

Registration: Registered in Germany

Contact Information

Registered Address:
Rudower Str. 43
17235 Neustrelitz
Germany

Phone: +49 06563 40 90 37

Email: [email protected]

Website: www.tocnews.org

Business Hours

Customer Service:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Order Processing:
Orders placed Monday-Friday before 2:00 PM are typically processed the same day.
Orders placed after 2:00 PM or on weekends are processed the next business day.

Regulatory Information

Tocnews operates in compliance with all applicable German and European Union regulations, including:

  • German Civil Code (BGB)
  • Distance Selling Directive
  • Consumer Rights Directive
  • General Data Protection Regulation (GDPR)
  • E-Commerce Directive

Tax Information

VAT Registration: Registered for VAT in Germany

All prices displayed on our website include applicable VAT (Value Added Tax) as required by German law. VAT details are shown on all invoices and receipts.

Dispute Resolution

In accordance with EU regulations on online dispute resolution, we are committed to resolving any disputes with our customers fairly and efficiently. If you have a complaint, please contact us first at [email protected].

For unresolved disputes, you may use the European Commission's Online Dispute Resolution platform available at: ec.europa.eu/consumers/odr

Advertising Compliance

Tocnews adheres to all advertising standards and regulations, including:

  • Google Ads policies and guidelines
  • Quora Ads compliance rules
  • German Advertising Standards Council guidelines
  • Fair trading practices
  • Truthful product representation

All product descriptions, images, and marketing materials accurately represent the books and services we offer. We do not make false or misleading claims about our products.

Professional Associations

Tocnews is committed to maintaining the highest professional standards in the book retail industry. We stay informed about industry best practices and continuously improve our services.

Environmental Responsibility

We are committed to environmental sustainability:

  • We work with publishers who use sustainably sourced paper
  • We minimize packaging waste in our shipping operations
  • We recycle all cardboard and paper materials
  • We optimize delivery routes to reduce carbon emissions

Copyright and Trademark

The Tocnews name, logo, and all related marks are proprietary to our company. All content on our website, unless otherwise noted, is protected by copyright. Unauthorized reproduction, distribution, or use is prohibited.

Terms of Business

Our business operations are governed by our Terms and Conditions, Privacy Policy, Cookie Policy, and Refund Policy. These documents are available on our website and constitute the complete agreement between Tocnews and our customers.

Customer Protection

As a registered business in Germany, we provide all consumer protections required by German and EU law, including:

  • 14-day right of withdrawal for distance contracts
  • Legal warranty for defective goods
  • Clear pricing and cost information
  • Secure payment processing
  • Data protection under GDPR

Contact for Corporate Inquiries

For business partnerships, media inquiries, or other corporate matters, please contact:

Email: [email protected]
Phone: +49 06563 40 90 37
Address: Rudower Str. 43, 17235 Neustrelitz, Germany